Independence Blue Cross (Independence) has taken proactive steps to ensure the health and well-being of our members and workforce during the current outbreak of COVID-19 (coronavirus). Out of an abundance of caution, Independence LIVE (LIVE) will remain closed until further notice.

Independence is committed to continue serving you at the highest level. Below are options for assistance with customer service and payments:

Individual and family plan members

  • Contact Customer Service by calling 1-844-BLUE-4ME (or 1-844-258-3463) (TTY: 711)
  • Pay by phone (IVR) by calling 1-888-879-4891 (TTY:711)
  • Pay online by logging in at ibx.com
  • Pay by check by mailing in the detachable payment slip with your billing account number to the payment address on your bill.

Medicare members

  • Contact our Member Help Team. Call our Member Help Team at the number listed on the back of your member ID card with any questions.
  • Pay online. Register or log in to ibx.com/login to make a payment online.
  • Pay over the phone. Call our Member Help Team at the number listed on the back of your member ID card and authorize one of our representatives to process a one-time electronic payment from your bank account. You will need your member ID number and bank account information available when you call.
  • Mail your payment. Mail a check or money order to your plan’s address and include your member ID and account number.
    Keystone 65 HMO Members:
    Independence Blue Cross
    PO Box 11821
    Newark, NJ 07101-8121Personal Choice 65SM PPO Members:
    Independence Blue Cross
    PO Box 11828
    Newark, NJ 07101-8128

We encourage all Independence members to visit ibx.com regularly for the latest news and updates on COVID-19. We will continue to evaluate member needs as the situation changes.

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Independence Blue Cross complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-275-2583 (TTY/TDD: 711). 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-800-275-2583（TTY/TDD：711)